000022219 - RSA Federated Identity Manager (FIM) SAML configuration and Secrets File

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022219
Applies ToRSA Federated Identity Manager (FIM) 2.5
Microsoft Windows 2000
Security Assertion Markup Language (SAML)
IssueRSA Federated Identity Manager (FIM) SAML configuration and Secrets File
When starting up RSA Federated Identity Manager (FIM) 2.5, the admin server starts up as expected, but the managed does not startup 100%, and the logs show error "Problem decrypting the property file"
CauseThe error "Problem decrypting the property file" is related to the encrypted keys that RSA Federated Identity Manager (FIM) uses. The key is related to encryptedfields.properties, and is based on the hardware signature (hard drive serial numbers, video cards, etc.) of the machine. The managed server does not start up because the decryption key to decrypt the encryptedfields.properties file is no longer valid. This may be due to a hardware change on the machine or the FIM installation is moved to another system to operate.
ResolutionTo correct this issue, restore or reinstall RSA Federated Identity Manager (FIM) 2.5 on this system. Once completed and confirmed that the FIM 2.5 servers start up as expected, on a regular basis, ensure that the user uses the configtool to back up:

- The SAML configurations (Configtool EXPORTSAMLCONFIG EXPORTSAMLFILEPATH/configtool SETSAMLCONFIG SAMLCONFIGFILEPATH)

- The secrets file (configtool IMPORTSECRETS/configtool EXPORTSECRETS)
Legacy Article IDa27553

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