|Applies To||RSA ACE/Server|
Microsoft Windows 2000
|Issue||Remote Administration version and patch level; connection refusal|
Error: "Unable to connect to host machine: The Remote Admin and RSA ACE Server must be the same version."
Error: "Cannot connect with administration server"
Mismatched Remote Administration Patch level may cause replication failures
|Cause||Installed Remote Administration version other than exactly the same version and patch level of the ACE/Server attempted to connect to the ACE/Server|
|Resolution||To correct this issue, check the following:|
HKEY_LOCAL_MACHINE -> SOFTWARE -> SDTI -> ACESERVER -> CurrentVersion -> Patch: REG_SZ:
If the value is blank or some number other than the same number as seen on the ACE/Server, the above error message occurs. On the console of the Remote Admin Workstation, log in as Administrator and reinstall, then apply the same patch as the ACE/Server is currently running at.
The Remote Administration patch can be found in your install ACE directory, and will be labeled as shown below:
NOTE: The number after the 'p' in the name above is the patch level; this should be the number after installing in the registry
|Workaround||Patch was applied to the Primary ACE/Server|
|Legacy Article ID||a18216|