000024420 - Protocol Transition returns 403.1 error in RSA ClearTrust Agent 4.6 for Microsoft Internet Information Services (IIS) 6.0

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000024420
Applies ToRSA ClearTrust Agent 4.6 for Microsoft Internet Information Services (IIS) 6.0
Microsoft Internet Information Server (IIS) 6.0
IssueProtocol Transition returns 403.1 error in RSA ClearTrust Agent 4.6 for Microsoft Internet Information Services (IIS) 6.0
CauseThis is a general failure of Protocol Transition - it suggests that users' Microsoft Windows credentials were not correctly asserted on a resource protected by an Access Control List (ACL)
ResolutionTo correct this issue, ensure that the wildcard map is correctly installed on the Microsoft Internet Information Services (IIS) virtual directory. Also ensure that the "Verify if file exists" checkbox is not selected for the wildcard map. Then, test domain logon for a sample user on the IIS machine to confirm that domain connectivity exists between the IIS 6.0 server and the domain controller. 
Legacy Article IDa30560

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