000024484 - IDSXML error: Parsing failure: line 0  column 0: An exception occurred!

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000024484
Applies ToRSA enVision
primary document entity
Issue
IDSXML error: Parsing failure: line 0, column 0: An exception occurred!
Resolution

In the NIC logs, the following error is received:
Parsing failure: line 0, column 0: An exception occurred! Type:RuntimeException, Message:The primary document entity could not be opened

This message can be typical. We retrieved an XML document from the device but could not parse it. This could be because the document was empty. It also could be because the document returned didn''t have events, but had error information about the connection. If the event occurs frequently, contact technical support. 

Legacy Article IDa36570

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