000022076 - How to reinstall RSA ClearTrust Agent 4.6 for Lotus Domino 6.5.1

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022076
Applies ToIBM AIX 5.x
Lotus Domino 6.5.1
RSA ClearTrust Agent 4.6 for Lotus Domino 6.5.1
IssueHow to reinstall RSA ClearTrust Agent 4.6 for Lotus Domino 6.5.1
Error: "An existing installation of RSA ClearTrust Agent 4.6 for Lotus Domino Web Server is detected. You cannot proceed with this installation. Click OK to abort the installation."
No existing installation of RSA ClearTrust Agent can be identified
CauseWhen RSA ClearTrust Agent 4.6 for Lotus Domino 6.5.1 is removed from an AIX system, it should be removed following the uninstall procedure detailed in the RSA ClearTrust Agent 4.6 for Web Servers Installation and Configuration Guide. In circumstances where the installation has not been done following this procedure but the related directories have been deleted (perhaps along with some original installation of Domino), subsequent installations will fail with this error message. The problem is that a configuration 'marker' file has been left on the system which is read by the subsequent installation attempt.
ResolutionTo correct this issue, remove the file /var/.com.zerog.registry.xml
Legacy Article IDa26634

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