000021249 - How to deploy RSA SecurID Software Tokens with RSA SecurID Web Express

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021249
Applies ToRSA SecurID Software Token
RSA SecurID Web Express 1.2
IssueHow to deploy RSA SecurID Software Tokens with RSA SecurID Web Express
The Approver's Inbox shows a Warning Message "Notice: 0 RSA SecurID AES Tokens left on the ACE/Server"
Software Tokens are not being detected by RSA SecurID Web Express, though they exist in the ACE/Server database
ResolutionThe readme.html file in the RSA SecurID Web Express 1.2 media states the following:

"Software Token Support:  Web Express support only AES software tokens. It does not support traditional software tokens."
Legacy Article IDa21888

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