000021340 - RCM server hangs after applying Microsoft hotfixes and starting RCM

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021340
Applies ToRSA Certificate Manager 6.6
Windows Server 2003 SP1
INTERNAL SOLUTION
IssueRCM server hangs after applying Microsoft hotfixes and starting RCM
RCM server hangs after applying Microsoft hotfixes and starting RCM
Microsoft patches were applied:

kb941693
kb947864
kb948881
kb944338
kb948590
kb945553
kb932590
kb938759-v4
Zone alarm was running and some patches seems to have been installed improperly
ResolutionMake sure to stop ZoneAlarm or when ZoneAlarm gives a warning during install, allow everything.
Legacy Article IDa39720

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