000021494 - How to install SCM SCR331 Smart Card Reader to work with RSA SecurID Passage 3.5.1

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021494
Applies ToSCM SCR331 USB Reader
RSA SecurID Passage 3.5.1
Microsoft Windows 2000
Microsoft Windows XP Professional
IssueHow to install SCM SCR331 Smart Card Reader to work with RSA SecurID Passage 3.5.1
Error: "There is no reader available"
Microsoft Windows operating system unable to install the supplied driver for SCM SCR331 USB Reader
CauseRSA Security supplies a driver for the SCM SCR331 USB Smart Card Reader, version 4.15 on RSA SecurID Passage media, but this driver does not work with Microsoft Windows 2000 and Windows XP
ResolutionWith the SCM SCR331 USB Reader still plugged into the host (unrecognized but detected), browse to Windows Update to obtain the latest driver for this Smart Card Reader; Microsoft supplies the version 4.22 driver for this reader. Your Windows 2000/XP host will now have your Reader properly installed and configured.

You can also obtain the latest drivers from the SCM Microsystems download site, http://www.scmmicrosystems.com/support/pcs_product_drivers.html.
Legacy Article IDa23244