000022228 - IBM HTTP Server services do not start up after installing RSA ClearTrust Agent 3.0.2 for IBM HTTP Server 1.3.28

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022228
Applies ToRSA ClearTrust Agent 3.0.2 for IBM HTTP
Microsoft Windows
IBM HTTP Server (IHS) 1.3.28
Issue
IBM HTTP Server services do not start up after installing RSA ClearTrust Agent 3.0.2 for IBM HTTP Server 1.3.28

Event Log shows the following:

The Apache service named C:\Program Files\IBM HTTP Server\apache.exe reported the following error:
>>> [Fri Aug 26 12:58:16 2005] [warn] (2)No such file or directory: mod_ct_auth: ct_init_plugin(): Failure loading configuration file <<<
 before the error.log file could be opened.
 More information may be available in the error.log file. 
CauseRSA ClearTrust Agent 3.0.2 for IBM HTTP server was not originally certified for the IBM HTTP Server version 1.3.28
ResolutionThis issue is resolved in hot fix 3.0.2.33 for RSA ClearTrust Agent 3.0.2 for IBM HTTP Server. Contact RSA Security Customer Support to request this hot fix, or request the latest fix level (which is cumulative, and contains fixes from previous fix levels). Review the provided Readme file for installation instructions.
WorkaroundInstalled IBM HTTP Server 1.3.28, then installed RSA ClearTrust Agent 3.0.2 for IBM HTTP Server
Legacy Article IDa27578

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