000022264 - RSA Federated Identity Manager (FIM) 2.5 Admin Server service in hung state

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022264
Applies ToRSA Federated Identity Manager (FIM) 2.5
Microsoft Windows 2000 Professional SP4
IssueRSA Federated Identity Manager (FIM) 2.5 Admin Server service in hung state
The Microsoft Windows Event Logs show 2 errors each time the machine is rebooted (the RSA Federated Identity Manager (FIM) 2.5 Admin and Managed Server services are configured to start up automatically):

1. The RSA FIM Admin Server service hung on starting

2. The RSA FIM Managed Server service depends on the RSA FIM Admin Server service failed to start because of the error "After starting, the service hung in a start pending state"
CauseRSA Federated Identity Manager (FIM) services and software was set up within a VMWare image, and at this time, this is not supported
ResolutionTo correct this issue, set up the RSA Federated Identity Manager (FIM) 2.5 services within a Microsoft Windows 2000 platform, not within a VMWare image.
Legacy Article IDa27738

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