|Applies To||RSA ClearTrust 5.5.3 Entitlements Server (EServer)|
|Issue||Listgroups.java times out while listing RSA ClearTrust groups|
Error appears in RSA ClearTrust EServer log file:
msg=Get group search results by range,msgtype=READ,result=5,etime=699404ms,exception=sirrus.da.exception.DeferredLoadException: null [Sizelimit exceeded],filter=<no criteria>,start=0,end=31
|Cause||The RSA ClearTrust list groups page attempts to display a list of user groups before displaying this list groups search dialog box. If there is a very large number of user groups but the administrator only has visibility to see a portion of the total groups, then the search may time out before it is able to complete the display.|
|Resolution||This issue is resolved by a hot fix for RSA ClearTrust 5.5.3. Contact RSA Security Customer Support to request hot fix 126.96.36.199, or request the latest fix level (which is cumulative, and includes fixes from all previous fix levels).|
NOTE: This issue will also be resolved in RSA ClearTrust 6.0.
|Legacy Article ID||a30841|