000021931 - Listgroups.java times out while listing RSA ClearTrust groups

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000021931
Applies ToRSA ClearTrust 5.5.3 Entitlements Server (EServer)
IssueListgroups.java times out while listing RSA ClearTrust groups
Error appears in RSA ClearTrust EServer log file:

msg=Get group search results by range,msgtype=READ,result=5,etime=699404ms,exception=sirrus.da.exception.DeferredLoadException: null [Sizelimit exceeded],filter=<no criteria>,start=0,end=31
CauseThe RSA ClearTrust list groups page attempts to display a list of user groups before displaying this list groups search dialog box. If there is a very large number of user groups but the administrator only has visibility to see a portion of the total groups, then the search may time out before it is able to complete the display.
ResolutionThis issue is resolved by a hot fix for RSA ClearTrust 5.5.3. Contact RSA Security Customer Support to request hot fix, or request the latest fix level (which is cumulative, and includes fixes from all previous fix levels).

NOTE: This issue will also be resolved in RSA ClearTrust 6.0.
Legacy Article IDa30841