000023483 - Quick Admin failing to connect to RSA Authentication Manager

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000023483
Applies ToRSA Authentication Manager 6.1
Quick Admin 6.1
Microsoft Windows
IssueSyslog reports "AceComm[28984]: [ID 430545 daemon.warning] Client <fqdn of hostname> at IP address <IP adddress> is not in the permitted hosts list."
Application Event Viewer - Information: rejected connection from <fqdn of hostname> at <IP Address>
Application Event Viewer - Warning: Session exiting Session timed out due to lack of client activity
web browser reports "Connection to RSA Authentication Manager has been lost. Exit and log in, again. Error code: -90" after a period of time
Causequick admin configuration is not complete

Please carefully review the hosts.conf file located in the ACEPROG directory of the RSA Authentication Manager and ensure that it contains the correct fully qualified computer name and IP address of the Quick Admin system.

For example:

# ##Format example:###
# ##your_pc.your_company.com,10.100.xx.yy
# ##your_pc, 10.100.xx.yy

Legacy Article IDa34100