Article Number | 000032844 |
Applies To | RSA Product Set: Security Analytics RSA Product/Service Type: SA Core Appliance RSA Version/Condition: 10.5.X |
Issue | When External/Custom users investigated against Broker/Concentrator, "Failed to retrieve meta keys" error shown in investigation page as below.
 |
Cause | This issue is due to native connection(without ssl checked) used to add services in Security Analytics. |
Resolution | Please follow below steps to resolve the issue.
- Login to GUI as admin.
- Navigate to Administration->Services page.
- Select the service and Click edit.
- make sure SSl option checked as below and Click save.
 5. Login as Custom/External User and Verify investigation page shows the meta now. |