|Applies To||RSA Product Set: Security Analytics|
RSA Product/Service Type: SA Core Appliance
RSA Version/Condition: 10.5.X
|Issue||When External/Custom users investigated against Broker/Concentrator, "Failed to retrieve meta keys" error shown in investigation page as below.|
|Cause||This issue is due to native connection(without ssl checked) used to add services in Security Analytics.|
|Resolution||Please follow below steps to resolve the issue.|
5. Login as Custom/External User and Verify investigation page shows the meta now.