000033444 - One Email option fails to send notifications in RSA Archer

Document created by RSA Customer Support Employee on Jun 28, 2016Last modified by RSA Customer Support on Jul 17, 2019
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Article Number000033444
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.5.3 & 6.X+
IssueNotifications do not consistently send when One Email (used to CC specific users) option is selected. The notifications work correctly when the setting is changed to Separate Emails
User-added image
ResolutionThis is by design. All recipients of the Notification must have matching Permissions to the Fields in the Notification in order for the Notification to consistently send when using the One Email option.