000033430 - The number of recipients exceeds the limit of 100 for multiple recipient emails in RSA Archer 6.X

Document created by RSA Customer Support Employee on Jun 29, 2016Last modified by RSA Customer Support on Nov 18, 2019
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Article Number000033430
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 6.X
IssueUser reports an error in their JobFramework log about their email notifications exceeding their limit.

<TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
  <Description>The number of recipients, 273, exceeds the limit of 100 for multiple recipient emails.</Description>
        <ExceptionType>System.InvalidOperationException, mscorlib, Version=, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
        <Message>The number of recipients, 273, exceeds the limit of 100 for multiple recipient emails.</Message>
  at ArcherTech.Notifications.Workflow.SendNotification.SendNotificationJobHandler.ProcessJob()
   at ArcherTech.Notifications.Workflow.SendNotification.SendNotificationJob.RunWorkflow_ExecuteCode(Object sender, EventArgs e)
   at System.Workflow.ComponentModel.Activity.RaiseEvent(DependencyProperty dependencyEvent, Object sender, EventArgs e)
   at System.Workflow.Activities.CodeActivity.Execute(ActivityExecutionContext executionContext)
   at System.Workflow.ComponentModel.ActivityExecutorOperation.Run(IWorkflowCoreRuntime workflowCoreRuntime)

  1. Login to Archer Control Panel, and double-click on the Instance.
  2. Browse to the General Tab and scroll down to Notifications.
  3. Confirm the Maximum Recipients per Email field has a 0 for Unlimited, as anything else will cause Archer to limit how many recipients on the notification emails.
    User-added image

  4. Save the Change and perform as IISRESET to apply it.