000033418 - All RSA Products - HTTP 403 Forbidden error when downloading from Download Central

Document created by RSA Customer Support Employee on Jun 28, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033418
Applies ToRSA Product Set: All RSA Products
IssueWhen trying to download software from the RSA Download Central (https://download.rsasecurity.com) website an HTTP 403 Forbidden error is displayed in the pop-up window for the Akamai Download Manager as below:
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CauseRSA uses the Akamai Download Manager for software downloads from Download Central which needs to be installed in the web browser. The installation is often blocked by a customer’s network restrictions, proxy settings and/or Java Security level.
ResolutionThe resolution for this issue depends on the web browser you are using however all browsers will require the customer to ensure their pop-up blocker is not set to block all pop-ups and that their network settings such as a proxy server will not block the installation of the Akamai Download Manager add-on.
If the issue is not related to a pop-up blocker or network restrictions then follow the below browser specific steps:

Chrome and Firefox

      A. Go to Control Panel on your PC and open Java:
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      B. In the Java Control Panel click ‘Edit Site List’:
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      C. Add the following URL’s:
          - https://akamaiesd-ie.flexnetoperations.com
          - https://a248.e.akamai.net
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      D. Once complete you should be able to install and use the Akamai Download Manager.

Internet Explorer
With Internet Explorer you may need to perform a number of steps to resolve the issue. After each of the following steps attempt the download again to confirm successful installation and use of the Akamai Download Manager:
Step 1:
      A. Go to Tools/Settings User-added image > Internet Options > Security > Trusted Sites > Sites
      B. Add the following URL’s:
          - https://rsasecurity.subscribenet.com
          - https://*.flexnetoperations.com
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      C. Click Close
      D. Click OK
Step 2:
      A. Go to Tools/Settings User-added image > Internet Options > Connections tab > LAN settings
      B. Uncheck Use a proxy server for your LAN
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      C. Click OK and then OK again
Step 3:
      A. Go to Tools/Settings User-added image > Compatibility View Settings
      B. Add the following URL’s:
          - https://rsasecurity.subscribenet.com
          - https://*.flexnetoperations.com
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      C. Click Close
Step 4:
If the Akamai Download Manager installed but still does not work, check that the add-on is enabled as below:
      A. Go to Tools/Settings User-added image > Manage Add-ons
      B. Select All add-ons from the ‘Show:’ drop down menu
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      C. Locate Akamai Technologies Inc. > DLM Control to ensure it is installed
      D. If Disabled click the Enable button
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      E. Click Close

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