000032776 - RSA Security Analytics UI does not update python-backports-ssl_match_hostname.noarch

Document created by RSA Customer Support Employee on Jun 30, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032776
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Security Analytics Server
RSA Version/Condition: 10.4.1.1, 10.5.1, 10.6
Platform: CentOS 6
IssueWhen a check-update is performed on the Security Analytics UI it does not pick up python-backport-ssl_match_hostname.noarch for update.
However, doing a yum check-update at the command-line finds that rpm as available for update.
ResolutionThis is related to a known issue with puppet, which is tracked in the ticket PUP-3861..
The steps below can be performed as a workaround:
  1. Check updates from UI.. It provides you with updates..
  2. Update from UI.
  3. Reboot after the upgrade.
  4. Check for updates again from the UI and you will notice an even newer package 
  5. Update that package again separately. 

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