000033253 - Error in RSA Security Analytics Update 10.6.x: When clicking View Details see the message: System did not receive expected response

Document created by RSA Customer Support Employee on Jun 30, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033253
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: SA Security Analytics Server
RSA Version/Condition: 10.6.x.x
 
IssueWhen performing an upgrade to RSA Security Analytics 10.6.x.x, the following error is seen after checking for an update.
 

Update error. View details
 

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When the View Details button is clicked the following message appears:
 


Pre-Update Check Error

System did not receive expected response


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CauseThis issue is currently being investigated under ASOC-16379, entitled, "When there is puppet lock file is present on the hosts the SA will not be able to provide the update."
WorkaroundAs a work around, follow the steps below:
  1. Open two PuTTy sessions to the host (e. g., the decoder).
  2. From Session 1, run the following command:
watch -n 1 -d 'ls /var/lib/puppet/state'

      3. From Session 2, run the following:
puppet agent -t

      4.Click on the Update button from the SA UI, while puppet from Step 2 is stilling running
 
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      5. Monitor the first PuTTy session.
      6. When the /var/lib/puppet/state/agent_catalog_run.lock file is created, delete it.

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