|Applies To||RSA Product Set: Security Analytics|
RSA Product/Service Type: SA Security Analytics Server
RSA Version/Condition: 10.6.x.x
|Issue||When performing an upgrade to RSA Security Analytics 10.6.x.x, the following error is seen after checking for an update.|
Update error. View details
When the View Details button is clicked the following message appears:
Pre-Update Check Error
System did not receive expected response
|Cause||This issue is currently being investigated under ASOC-16379, entitled, "When there is puppet lock file is present on the hosts the SA will not be able to provide the update."|
|Workaround||As a work around, follow the steps below:|
watch -n 1 -d 'ls /var/lib/puppet/state'
3. From Session 2, run the following:
puppet agent -t
4.Click on the Update button from the SA UI, while puppet from Step 2 is stilling running
5. Monitor the first PuTTy session.
6. When the /var/lib/puppet/state/agent_catalog_run.lock file is created, delete it.