Article Content
Article Number | 000033253 |
Applies To | RSA Product Set: Security Analytics RSA Product/Service Type: SA Security Analytics Server RSA Version/Condition: 10.6.x.x |
Issue | When performing an upgrade to RSA Security Analytics 10.6.x.x, the following error is seen after checking for an update. Update error. View details When the View Details button is clicked the following message appears: Pre-Update Check Error System did not receive expected response |
Cause | This issue is currently being investigated under ASOC-16379, entitled, "When there is puppet lock file is present on the hosts the SA will not be able to provide the update." |
Workaround | As a work around, follow the steps below:
watch -n 1 -d 'ls /var/lib/puppet/state' 3. From Session 2, run the following: puppet agent -t 4.Click on the Update button from the SA UI, while puppet from Step 2 is stilling running 5. Monitor the first PuTTy session. 6. When the /var/lib/puppet/state/agent_catalog_run.lock file is created, delete it. |