000033143 - Incorrect current version in Hosts page post 10.6.0.0 upgrade in RSA Security Analytics

Document created by RSA Customer Support Employee on Jun 30, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033143
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: SA Security Analytics Server
RSA Version/Condition: 10.6.0.0
 
IssueAfter upgrading to 10.6.0.0, some appliances display the incorrect current version details as reflected below.
User-added image
 
CauseThe incorrect version is displayed since the MongoDB wasn't updated properly during the upgrade process.  This can happen when systems are upgraded through the command line rather than through the WebUI.
Use the following steps to verify and correct the MongoDB.  
1. Logon to the target appliance via ssh and note the Node_id of the appliance which has incorrect version details in Hosts page:
cat /var/lib/puppet/node_id command.
2. Login to the Security Analytics server via ssh and run the following commands.
mongo puppet
db.nodes.find({node: '<Node_id>'})

Note: <Node_id> must be replaced with the node_id value from step1.
Sample output from the db.nodes.find() command:
User-added image
ResolutionPlease follow these steps to update MongoDB with correct Current Version details.
1. Logon to the target appliance via ssh and note the Node_id of the appliance which has incorrect version details in Hosts page:
cat /var/lib/puppet/node_id command.
2. Login to the Security Analytics server via ssh and run the following commands.
mongo puppet
db.nodes.update({node: '<node_id>'}, {$set: {currentVersion: {version: {major: '10', minor: '6', servicePack: '0'}}}})
exit

Note: <Node_id> must be replaced with the node_id value from step1.
3.The following browser URL refreshes the Hosts page with the new data. By forcing it to reload the info from the mongo db.

https://<SA-server-hostname>/ajax/appliances/reload


4. Check the  WebUI to verify the current version details have been updated. 

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