|Applies To||RSA Product Set: Security Analytics|
RSA Product/Service Type: SA Security Analytics UI
RSA Version/Condition: 10.6.0.0
|Issue|| All licenses are showing as unlicensed and the system license ID is showing as unknown. restarting fneserver resolves issue but further investigation shows error with Rabbit and puppet communications. |
Puppet agent -t has the following error:
[root@SA-Server ~]# puppet agent -t
Performing a service rabbitmq-server status was also having issues with /dev/null permissions.
[root@SA-Server ~]# service rabbitmq-server status
|Cause||The /dev/null should have a permissions value of the following >|
[root@SA-Server ~]# ll /dev/null
crw-rw-rw-. 1 root root 1, 3 May 17 11:22 /dev/null
In this case it was touched or damaged causing issues for both Rabbit and Puppet that did not allow puppet to restart the service on the next puppet run that happens every ten minutes.
|Resolution||The /dev/null needs to be placed back to the correct permissions , in order to perform this it must be removed and added back in the same line syntax.|
rm -f /dev/null; mknod -m 666 /dev/null c 1 3
Now /dev/null is back to the correct permissions,
Reset rabbitmq-server and puppetmaster for the next puppet run.
1. service rabbitmq-server restart
2. service puppetmaster restart
3. puppet agent restart
Puppet agent -t now runs fine with the correct results,