Article Number | 000032554 |
Applies To | RSA Product Set: Security Analytics RSA Product/Service Type: SA IPDB Extractor RSA Version/Condition: 10.5.x Platform: CentOS O/S Version: 6 |
Issue | Envision package has been installed to IPDBExtractor properly and still get an "Initialization Error" on the IPDBExtractor >View >System screen, and unable to Start Extractor.
 And /var/log/messages has following error in regards to IPDBExtractor: Nov 10 12:40:48 xxxxx NwIPDBExtractor[23892]: [Engine] [warning] Module ipdbextractor failed to load. Diagnostic information: Throw location unknown (consider using BOOST_THROW_EXCEPTION)Dynamic exception type: boost::exception_detail::clone_impl >std::exception::what: use_certificate_chain_file: no start line |
Cause | The cert file used by IPDBExtactr service is not correct and need to be changed. |
Resolution | To change IPDBExtractor service cert file, follow the steps below. 1) Open IPDBExtractor service Explorer view 2) Browse to ipdbextractor > config 3) Check certificate.filePath setting 4) Change certificate.filePath to /etc/netwitness/ng/ipdbextractor_cert.pem if it is not. 5) Restart nwipdbextractor service, ex. #restart nwipdbextractor

|