000032639 - RSA Security Analytics - Puppet re-provision error: "Could not request certificate: getaddrinfo: Temporary failure in name resolution"

Document created by RSA Customer Support Employee on Jun 30, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032639
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: SA Security Analytics Server
RSA Version/Condition: 10.4.1.0
Platform: CentOS
O/S Version: 6
 
IssueWhen performing a puppet re-provision on any of the puppet agents, the following error comes up stating that the certificate request failed due to a failure in name resolution:  
Error: Could not request certificate: getaddrinfo: Temporary failure in name resolution
CauseThis issue is caused because "server=puppetmaster.local" line was missing from /etc/puppet/puppet.conf
ResolutionTo resolve the issue, follow the steps below.
  1. SSH to the appliance on which the issue is being seen.
  2. Issue the following command: vi /etc/puppet/puppet.conf
  3. Add "server = puppetmaster.local" as below
              User-added image
       
       4. Run puppet agent -t 
If you are unsure of any of the steps above or experience any issues, contact RSA Support and quote this article number for further assistance.

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