000033093 - RSA Security Analytics server upgrade failing with python errors

Document created by RSA Customer Support Employee on Jun 30, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033093
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: SA Security Analytics Server
RSA Version/Condition: 10.5.X
 
IssueWhen upgrading SA server, the yum update command fails with following python errors.
[root@XXXX ~]# yum update -–exclude=nwbroker –y 
Traceback (most recent call last): 
File "/usr/bin/yum", line 29, in <module> 
yummain.user_main(sys.argv[1:], exit_code=True) 
File "/usr/share/yum-cli/yummain.py", line 294, in user_main 
errcode = main(args) 
File "/usr/share/yum-cli/yummain.py", line 115, in main 
base.getOptionsConfig(args) 
File "/usr/share/yum-cli/cli.py", line 251, in getOptionsConfig 
(opts, self.cmds) = self.optparser.setupYumConfig(args=args) 
File "/usr/share/yum-cli/cli.py", line 1456, in setupYumConfig 
(opts, cmds) = self.parse_args(args=args) 
File "/usr/lib64/python2.6/optparse.py", line 1396, in parse_args 
self.error(str(err)) 
File "/usr/lib64/python2.6/optparse.py", line 140, in __str__ 
return _("no such option: %s") % self.opt_str 
UnicodeDecodeError: 'ascii' codec can't decode byte 0xe2 in position 1: ordinal not in range(128) 
CauseFor unknown reasons, the python errors appear with a manual yum command.
ResolutionPlease follow below steps to resolve the issue:
      1. Login to SA server SSH session.
      2. Edit /etc/yum.conf file to add the below line and save the file. This excludes the nwbroker package from updating while SA server updates:

exclude=nwbroker*

      3. Run yum update command to update the SA server without python errors.
Workaround
 

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