000033381 - RSA Security Analytics - mco ping fails after editing truststore.pem file

Document created by RSA Customer Support Employee on Jul 3, 2016•Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033381
Applies ToRSA Product Set: RSA Security Analytics
RSA Version/Condition: 10.5.x, 10.6.x
IssueAfter editing truststore.pem under /etc/puppet/modules/rabbitmq/files/ on the SA head unit, mco ping fails with the following error:
[root@saserver2 log]# mco ping
The ping application failed to run, use -v for full error backtrace details: Could not connect to RabbitMQ Server:
Running the command in verbose mode will throw up the following error:
[root@saserver2 log]# mco ping -v
The ping application failed to run: Could not connect to RabbitMQ Server:
Could not connect to RabbitMQ Server: (RuntimeError)
from /usr/libexec/mcollective/mcollective/connector/rabbitmq.rb:144:in `connect' <----
from /usr/lib/ruby/site_ruby/1.8/mcollective/client.rb:18:in `initialize'
from /usr/libexec/mcollective/mcollective/application/ping.rb:52:in `new'
from /usr/libexec/mcollective/mcollective/application/ping.rb:52:in `main'
from /usr/lib/ruby/site_ruby/1.8/mcollective/application.rb:291:in `run'
from /usr/lib/ruby/site_ruby/1.8/mcollective/applications.rb:23:in `run'
from /usr/bin/mco:24
/var/log/mcollective will contains errors as shown below:
E, [2016-06-17T11:37:42.987837 #27887] ERROR -- : rabbitmq.rb:45:in `on_ssl_connectfail' SSL session creation with stomp+ssl://@172.16.38.14:61614 failed: PEM lib
I, [2016-06-17T11:37:42.987988 #27887] INFO -- : rabbitmq.rb:25:in `on_connectfail' TCP Connection to stomp+ssl://@172.16.38.14:61614 failed on attempt 32
E, [2016-06-17T11:37:46.342144 #47868] ERROR -- : rabbitmq.rb:45:in `on_ssl_connectfail' SSL session creation with stomp+ssl://@172.16.38.14:61614 failed: PEM lib
I, [2016-06-17T11:37:46.342289 #47868] INFO -- : rabbitmq.rb:25:in `on_connectfail' TCP Connection to stomp+ssl://@172.16.38.14:61614 failed on attempt 11
E, [2016-06-17T11:38:06.828962 #47868] ERROR -- : rabbitmq.rb:45:in `on_ssl_connectfail' SSL session creation with stomp+ssl://@172.16.38.14:61614 failed: PEM lib
I, [2016-06-17T11:38:06.829495 #47868] INFO -- : rabbitmq.rb:25:in `on_connectfail' TCP Connection to stomp+ssl://@172.16.38.14:61614 failed on attempt 12
E, [2016-06-17T11:38:07.025208 #34793] ERROR -- : rabbitmq.rb:45:in `on_ssl_connectfail' SSL session creation with stomp+ssl://@172.16.38.14:61614 failed: PEM lib
 
CauseThis happens post editing of the truststore.pem file (while installing SecOps) and if the file contains unnecessary blank lines
ResolutionTo fix, edit the /etc/puppet/modules/rabbitmq/files/truststore.pem file and remove any blank lines.
Example: If the file is as follows, remove the blank line before the first "END CERTIFICATE" and the blank like between the two certificates
BEFORE EDITING
# cat /etc/puppet/modules/rabbitmq/files/truststore.pem
-----BEGIN CERTIFICATE-----
MIIFuDCCA6CgAwIBAgIBATANBgkqhkiG9w0BAQsFADA6MTgwNgYDVQQDDC9QdXBw
ZXQgQ0E6IDZjZTc5YzU4LWMwNzktNDU1OS1hMWJmLTMyMTA3MDYwMGUzNDAeFw0x
NDA5MDgxOTMyMTdaFw0xOTA5MDgxOTMyMTdaMDoxODA2BgNVBAMML1B1cHBldCBD
QTogNmNlNzljNTgtYzA3OS00NTU5LWExYmYtMzIxMDcwNjAwZTM0MIICIjANBgkq
hkiG9w0BAQEFAAOCAg8AMIICCgKCAgEAvmL8hy4N15ArJGOLvu/9WFxzzvlaCejx
czMUO8qdqv5l+8sLfZ9CL1kjg+dYHhsXpJz899W//GWm+b2PMNYPZhUJ6WBnrk4q
hCRpx0t3KdjyMeEGC1TjbTXPC6qANXIvYVBb8rbZx9B/+IKnhQsQCMBKuQDW0aqI
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7uSA6tucNVRFjl3MVKl844D3S0u5LSysqeELoz5AbwNJSrSBiSjfd353iD9LQxEk
MHekm4bpdvVm7q1m2BJPwEXod0gdn/Q5fn3LAYvTKpcyAmYl3wGHGer6AdcHtXbS
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giAHOkrRQV572LyKfk1YU7jY4SutSRqUMCt+aA==
-----END CERTIFICATE-----
-----BEGIN CERTIFICATE-----
MIIFuDCCA6CgAwIBAgIBATANBgkqhkiG9w0BAQsFADA6MTgwNgYDVQQDDC9QdXBw
ZXQgQ0E6IDQ5M2I2MmUzLWNlMzYtNGYzOS1iYzU1LTY5ZDQ3OWM0ZjllOTAeFw0x
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Ow7xvSgDGvxFhqTNHItaAqddyFX2wryLC97AaQ==
-----END CERTIFICATE-----

AFTER EDITING
# cat /etc/puppet/modules/rabbitmq/files/truststore.pem
-----BEGIN CERTIFICATE-----
MIIFuDCCA6CgAwIBAgIBATANBgkqhkiG9w0BAQsFADA6MTgwNgYDVQQDDC9QdXBw
ZXQgQ0E6IDZjZTc5YzU4LWMwNzktNDU1OS1hMWJmLTMyMTA3MDYwMGUzNDAeFw0x
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-----END CERTIFICATE-----
-----BEGIN CERTIFICATE-----
MIIFuDCCA6CgAwIBAgIBATANBgkqhkiG9w0BAQsFADA6MTgwNgYDVQQDDC9QdXBw
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-----END CERTIFICATE-----

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