000031466 - SSLContext not available in RSA enVision

Document created by RSA Customer Support Employee on Jul 3, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031466
Applies ToRSA Product Set: enVision
RSA Product/Service Type: enVision Core
RSA Version/Condition: 4.1
IssueUnable to access Web UI.
Web server is not listening on port 8443.
pi_webserver.log shows:

Oct 10, 2015 8:45:59 AM org.apache.coyote.http11.Http11Protocol:SEVERE: Error starting endpoint
java.io.IOException: TLSv1, TLS1.1, TLSv1.2 SSLContext not available
Oct 10, 2015 8:45:59 AM org.apache.catalina.core.StandardService:SEVERE: Failed to start connector [Connector[HTTP/1.1-8443]]
LifecycleException:  service.getName(): "Catalina";  Protocol handler start failed: java.io.IOException: TLSv1, TLS1.1, TLSv1.2 SSLContext not available
ResolutionDo the following to modify SSL protocol setting:
  1. Stop NIC Web Server service.
  2. Open E:\nic\4100\sitename\conf\server.xml in Notepad.
  3. Change the value of sslProtocols from "TLSv1, TLSv1.1, TLSv1.2" to "TLS".
  4. Start NIC Web Server service.

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