000033422 - While browsing RSA Archer 5.5.4 Silverlight pages, an unexpected error has occurred: IsolatedStorageFile.FetchOrCreateStore

Document created by RSA Customer Support Employee on Jul 4, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000033422
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 5.5.4
Platform: Windows
 
IssueUser receives an unexpected error with a Log Reference Id while browsing the Archer site.
The Log Reference Id can be traced back to the following log entry in the root w3wp log file:
<E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent">
    <System xmlns="http://schemas.microsoft.com/2004/06/windows/eventlog/system">
        <EventID>0</EventID>
        <Type>3</Type>
        <SubType Name="Error">0</SubType>
        <Level>2</Level>
        <TimeCreated SystemTime="2016-06-13T07:13:47.1821168Z" />
        <Source Name="Archer.Web" />
        <Correlation ActivityID="{00000000-0000-0000-0000-000000000000}" />
        <Execution ProcessName="w3wp" ProcessID="4964" ThreadID="63" />
        <AssemblyVersion>5.5.40000.1110</AssemblyVersion>
        <Channel />
        <Computer>*REMOVED*</Computer>
    </System>
    <ApplicationData>
        <TraceData>
            <DataItem>
                <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
                    <TraceIdentifier>Archer.Web</TraceIdentifier>
                    <LogReferenceId>061316-071347-1821</LogReferenceId>
                    <Description>[IsolatedStorage_Init]Arguments: Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.41212.00&File=mscorlib.dll&Key=IsolatedStorage_Init</Description>
                    <AppDomain>/LM/W3SVC/1/ROOT-1-131101908010817425</AppDomain>
                    <ContextData>
                        <BaseUrl>*REMOVED*</</BaseUrl>
                        <PageId>module</PageId>
                    </ContextData>
                    <Exception>
                        <ExceptionType>ArcherTech.Web.UI.ArcherException, ArcherTech.Web, Version=5.5.40000.1110, Culture=neutral, PublicKeyToken=null</ExceptionType>
                        <Message>[IsolatedStorage_Init]Arguments: Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.41212.00&File=mscorlib.dll&Key=IsolatedStorage_Init</Message>
                        <Source>
                        </Source>
                        <StackTrace>
   at System.IO.IsolatedStorage.IsolatedStorageFile.FetchOrCreateStore(String groupName, String storeName, IsolatedStorageFile isf)
   at System.IO.IsolatedStorage.IsolatedStorageFile.GetUserStore(String group, String id)
   at System.IO.IsolatedStorage.IsolatedStorageFile.GetUserStoreForApplication()
   at ArcherTech.SL.Common.ComponentOne.ClientDataSource.WireStateEvents(ListingControlEx oldListingControlEx, ListingControlEx newListingControlEx)
   at ArcherTech.SL.Common.ComponentOne.ClientDataSource.OnListingControlChanged(Object sender, DependencyPropertyChangedEventArgs args)
   at System.Windows.DependencyObject.RaisePropertyChangeNotifications(DependencyProperty dp, Object oldValue, Object newValue)
   at System.Windows.DependencyObject.UpdateEffectiveValue(DependencyProperty property, EffectiveValueEntry oldEntry, EffectiveValueEntry&amp; newEntry, ValueOperation operation)
   at System.Windows.DependencyObject.RefreshExpression(DependencyProperty dp)
   at System.Windows.Data.BindingExpression.SendDataToTarget()
   at System.Windows.Data.BindingExpression.SourceAcquired()
   at System.Windows.Data.BindingExpression.PerformTargetLoaded()
   at System.Windows.Data.BindingExpression.TargetLoaded(Object o, RoutedEventArgs e)
   at MS.Internal.CoreInvokeHandler.InvokeEventHandler(UInt32 typeIndex, Delegate handlerDelegate, Object sender, Object args)
   at MS.Internal.JoltHelper.FireEvent(IntPtr unmanagedObj, IntPtr unmanagedObjArgs, Int32 argsTypeIndex, Int32 actualArgsTypeIndex, String eventName, UInt32 flags)</StackTrace>
                    </Exception>
                </TraceRecord>
            </DataItem>
        </TraceData>
    </ApplicationData>
</E2ETraceEvent>

 
 
CauseThis issue is due to the user's PC being unable to read or write to the Silverlight cache.
Resolution
  1. Click Start and select Run.
  2. Type Microsoft Silverlight and select application.
  3. From Microsoft Silverlight Configuration window, select the Application Storage tab.
  4. Click the "Delete All" button.
  5. Click "Yes".
  6. Reboot the Windows computer.


If the problem persists after clearing the Silverlight cache and rebooting, then the user account may not have permissions to read/write to their PC's Silverlight cache folder and the Silverlight cache should be disabled.
  1. Click Start and select Run.
  2. Type Microsoft Silverlight and select application.
  3. From Microsoft Silverlight Configuration window, select the Application Storage tab.
  4. Uncheck the "Enable application storage" option.
  5. Click OK.
  6. Reboot the Windows computer.

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