000033436 - Neither Workspaces nor Dashboards display in UI after upgrading to RSA Archer 6.1

Document created by RSA Customer Support Employee on Jul 4, 2016Last modified by RSA Customer Support on Jun 28, 2019
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Article Number000033436
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 6.1
Platform: Windows
  • Users do not see any Workspaces or Dashboards after upgrading to RSA Archer 6.1.

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  • Workspaces do not appear in Manage Workspaces:

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  • Dashboards do not appear in Manage Dashboards:

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CauseThis behavior will happen if an RSA Archer 5.x license key is applied to an Archer 6.x instance.
ResolutionAs per page 17 of the RSA Archer GRC Installation and Upgrade Guide Platform 6.1:

All customers must get a new license key for RSA Archer GRC version 6.1.  To obtain your new license key, please contact your RSA Archer GRC account representative.