000033436 - No Workspaces or Dashboards after upgrading to RSA Archer 6.1

Document created by RSA Customer Support Employee on Jul 4, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033436
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 6.1
Platform: Windows
IssueUsers don't see any Workspaces or Dashboards.
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Workspaces do not appear in "Manage Workspaces"
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Dashboards do not appear in "Manage Dashboards"
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CauseThis will happen if a 5.x license key is applied to a 6.x Archer instance.
ResolutionAs per page 18 of the RSA Archer GRC Installation and Upgrade Guide Platform 6.1:
All customers must get a new license key for RSA Archer GRC version 6.1. 
To obtain your new license key, please contact your RSA Archer GRC account representative.