000033413 - Firefox web browser is much slower than Internet Explorer when using RSA Archer 5.5 SP4

Document created by RSA Customer Support Employee on Jul 4, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033413
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 5.5.4
Platform: Windows
Product Name: RSA-0012000
Product Description: Archer Platform
IssueFirefox web browser is much slower than Internet Explorer when using Archer 5.5 SP4
CauseBy default, Firefox enables "Hardware Accelerated" rendering of the web page which is intended to boost performance of the Firefox web browser.
Under certain hardware configurations or drivers, this browser feature may cause significant delays in loading the page.
ResolutionIn Firefox, please complete the following:
  1. Settings
  2. Options
  3. Advanced
  4. Uncheck "Use Hardware acceleration when available"
  5. Close all Firefox windows.
  6. Restart Firefox

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