000033414 - After installing RSA Archer, getting Silverlight errors: Please restart your browser

Document created by RSA Customer Support Employee on Jul 4, 2016Last modified by RSA Customer Support on Apr 9, 2019
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Article Number000033414
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 5.5.3
Platform: Windows
IssueAfter installing Archer, getting Silverlight errors:

Please restart your browser.

User-added image

Silverlight page shows version is current.
User-added image

Users are unable to use anything with Silverlight.
CauseThe Windows computer had an old SDK and a new Silverlight version installed. They seem to be conflicting.
  1. Uninstall both pieces of Silverlight using Add/Remove Programs from the Windows Control Panel.
  2. Browse to Archer web site.
  3. Install Silverlight using the "get Silverlight" that appears on the admin page.