|Applies To||RSA Product Set: Archer|
RSA Product/Service Type: Archer
|Issue||Drilling into individual records takes an extremely long time for each record to load. |
Some records are taking a minute or more during heavy site usage times.
|Cause||After investigation, it was discovered that the History Log was on the layout as a Grid display. |
The History log on these particular records was extensive creating long load times for each individual record.
|Resolution||In cases where the History Log is large (or can potentially grow to be large in the future) and the History Log is on layout,|
Archer Support strongly recommends the History Log be set to a 'Link' in the Field Display Control options.