000033461 - RSA Archer 6.1 Advanced Workflow is stuck on "Loading Advanced Workflow" when Instance name has a space in it

Document created by RSA Customer Support Employee on Jul 4, 2016Last modified by RSA Customer Support on Apr 24, 2019
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Article Number000033461
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 6.1
Platform: Windows
IssueArcher Advanced Workflow is stuck on "Loading Advanced Workflow" when instance name has a space in it.
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CauseThis is a known defect in Archer version 6.1.
ResolutionUpgrade to Archer version 6.1 Patch 1 or later.
 
Workaround
  1. Open the Archer Control Panel (ACP).
  2. Right-click on the Instance name on the left.
  3. Edit the Instance name and replace all spaces with an underscore.
Ex:  "Archer 2" will become "Archer_2"

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