000033373 - Metered Licenses are not able to apply other services in RSA Security Analytics

Document created by RSA Customer Support Employee on Jul 5, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033373
Applies ToRSA Product Set: NetWitness Logs and Packets, Security Analytics
RSA Product/Service Type: Head Unit / Server
RSA Version/Condition: 10.5.0.0, 10.5.0.1, 10.5.0.2, 10.5.2, 10.6.0.0, 10.6.0.1, 10.6.0.2
 
IssueWhen Metered Licenses are applied to the Security Analytics server, other services such as ESA, Concentrator etc. cannot be licensed.
The SA service logs show the error:
 
/var/lib/netwitness/uax/logs/sa.log:
2016-05-16 18:00:00,001 [taskScheduler-4] ERROR com.rsa.smc.sa.core.licensing.EndpointLicenseResolver -
Error occurred while applying SIEM or NETMON licenses - null

 
 
CauseThis issue occurs where Security Analytics has passed the 90 day compliance mark for generating Out-Of-The-Box trial licenses for new services attached to Security Analytics.
ResolutionThis issue will be addressed in the 10.5.2.1, 10.6.1.1 and 10.6.2 releases.
WorkaroundPlease note that even with the out of compliance banner, versions 10.5.X and later will continued to work normally even if some  services show as unlicensed.
In other words, this defect has a cosmetic but not functional impact.
For more information about the Out-Of-Compliance banner - https://sadocs.emc.com/0_en-us/088_SA106/140_Lic/30_Ref/OutCB

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