000033373 - Metered Licenses are unable to be applied to services other than the SA Server in RSA Security Analytics

Document created by RSA Customer Support Employee on Jul 5, 2016Last modified by RSA Customer Support on Apr 17, 2019
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Article Number000033373
Applies ToRSA Product Set: Security Analytics, NetWitness Logs & Network
RSA Product/Service Type: Head Unit / Security Analytics Server
RSA Version/Condition:,,, 10.5.2,,,
Platform: CentOS
O/S Version: 6

IssueWhen Metered Licenses are applied to the RSA Security Analytics server, other services such as the ESA, Concentrator, etc. are unable to become licensed.

The Security Analytics service logs show the following error:

2016-05-16 18:00:00,001 [taskScheduler-4] ERROR com.rsa.smc.sa.core.licensing.EndpointLicenseResolver -
Error occurred while applying SIEM or NETMON licenses - null


CauseThis issue occurs when RSA Security Analytics has passed the 90-day compliance mark for generating Out-Of-The-Box trial licenses for new services attached to Security Analytics.
ResolutionThis issue has been addressed in the following releases: RSA Security Analytics versions, and 10.6.2.
WorkaroundPlease note that even with the Out-of-Compliance banner, versions 10.5.X and later will continue to function as expected, even if there are services that appear to be unlicensed.

In other words, this defect has a cosmetic but not functional impact.

For more information about the Out-Of-Compliance banner, please see: https://community.rsa.com/docs/DOC-42855