|Applies To||RSA Product Set: Archer|
RSA Product/Service Type: Archer
RSA Version/Condition: 6.X
Platform (Other): Windows Server 2012
|Issue||After the upgrade, users are unable to load the home page after a user has logged in.|
All we get is a blank page and no error messages.
|Resolution||The API folder in the RSA Archer Inetpub folder in IIS was not configured as an application. This seems to prevent Archer from loading in a browser after login. |
Also, make sure that this new API application in IIS is using the same Application Pool as the RSA Archer main site.