000033463 - After upgrade to RSA Archer 6.X from 5.5, web pages fail and users get blank screen after logging in

Document created by RSA Customer Support Employee on Jul 6, 2016Last modified by RSA Customer Support on Nov 18, 2019
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Article Number000033463
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 6.X
Platform: Windows
Platform (Other): Windows Server 2012
 
IssueAfter the upgrade, users are unable to load the home page after a user has logged in.
All we get is a blank page and no error messages.
ResolutionThe API folder in the RSA Archer Inetpub folder in IIS was not configured as an application. This seems to prevent Archer from loading in a browser after login. 

Also, make sure that this new API application in IIS is using the same Application Pool as the RSA Archer main site.

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