on Jul 6, 2016Article Content
| Article Number | 000033478 |
| Applies To | RSA Product Set: Archer RSA Version/Condition: 5.5.1 |
| Issue | Within RSA Archer when loading a statistical report the image looks like the below: |
| Cause | Make sure the permissions to the Company_files and the File Repository are correct. The graphs from statistical reports are stored in the the File Repository instead of the Company_files like other images. The cause of the issue is that there has been a change to the web.config file within the environment. |
| Resolution | The following line is missing from the file web.config file.<add name="ChartImageHandler" path="ChartImg_*.axd" verb="GET,POST" type= You can manually add the line or generate a new web.config file by using the editor tool from the community https://community.rsa.com/docs/DOC-41415. |