|Applies To||RSA Product Set: Archer|
RSA Version/Condition: 5.5.1
|Issue||Within RSA Archer when loading a statistical report the image looks like the below:|
|Cause||Make sure the permissions to the Company_files and the File Repository are correct. The graphs from statistical reports are stored in the the File Repository instead of the Company_files like other images.|
The cause of the issue is that there has been a change to the web.config file within the environment.
|Resolution||The following line is missing from the file web.config file.|
<add name="ChartImageHandler" path="ChartImg_*.axd" verb="GET,POST" type=
You can manually add the line or generate a new web.config file by using the editor tool from the community https://community.rsa.com/docs/DOC-41415.