000033478 - Statistical Reports show an X instead of graph image in RSA Archer 6.x

Document created by RSA Customer Support Employee on Jul 6, 2016Last modified by RSA Customer Support on Oct 8, 2019
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Article Number000033478
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.5.1, 6.x
IssueWithin RSA Archer when loading a statistical report the image looks like the below:
User-added image

CauseMake sure the permissions to the Company_files and the File Repository are correct. The graphs from statistical reports are stored in the File Repository instead of the Company_files like other images.

The cause of the issue is that there has been a change to the web.config file within the environment.
ResolutionThe following line is missing from the file web.config file.

<add name="ChartImageHandler" path="ChartImg_*.axd" verb="GET,POST" type=
"ArcherTech.Web.HttpHandlers.ChartImageHandler, ArcherTech.Web" preCondition=
"integratedMode" />

You can manually add the line or generate a new web.config file by using the editor tool from the community https://community.rsa.com/docs/DOC-41415.