000033451 - Can I access reports on RSA Security Analytics when there are multiple Reporting Engines?

Document created by RSA Customer Support Employee on Jul 6, 2016Last modified by RSA Customer Support on Jul 10, 2019
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Article Number000033451
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: SA Core Appliance
RSA Version/Condition: 10.4.x, 10.5.x, 10.6.x, 11.0.x, 11.1.x, 11.2.x, 11.3.x
IssueWhen two or more Security Analytics (SA) servers are added to a SA primary server, if you try to access reports (Administration > Reports). You may see:

Multiple Reporting Engines detected.
CauseThere are more than one reporting engine detected. Each SA server  comes with a reporting engine but only one reporting engine can be used for reports.
ResolutionRemove from services all secondary SA server reporting engine services because reporting can only run on one reporting engine.

Click on the following link for more information on how to delete or edit a service.