|Applies To||Download Central|
|Issue||Web browser reports a 'HTTP 403 Forbidden' message and the RSA product is not downloaded.|
|Cause||A web server may return a 403 Forbidden HTTP status code in response to a request from a client for a web page or resource to indicate that the server can be reached and understood the request, but refuses to take any further action.|
RSA uses the Akamai download manager into the web browser to allow customers to download the RSA products from Download Central and Akamai download manager requires JRE or ActiveX enabled. It is possible that the web browser is blocking the pop-up to install the Akamai download manager add-on.
|Resolution||Check the web browser and change the configuration to allow the pop-up and allow the add-on to be installed into the web browser. Where a web browser is configured to go through a proxy server check to see if the proxy server is not restricting the add-on from being installed or downloading the RSA product.|
Typical changes and checks in Microsoft Internet Explorer;
Untick the Require server verification (https:) for all sites in this zone.
In the Add this website to the zone: enter,
Click Close > click OK
In the Add this website: enter,
If the DLM Control is disable, then right-click and select Enable
An example where the add-on has been installed and enabled in Microsoft Internet Explorer: