000029138 - 'HTTP 403 Forbidden' message seen when downloading RSA products from Download Central

Document created by RSA Customer Support Employee on Jul 8, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029138
Applies ToDownload Central
IssueWeb browser reports a 'HTTP 403 Forbidden' message and the RSA product is not downloaded.
Example:
User-added image
 
CauseA web server may return a 403 Forbidden HTTP status code in response to a request from a client for a web page or resource to indicate that the server can be reached and understood the request, but refuses to take any further action.
RSA uses the Akamai download manager into the web browser to allow customers to download the RSA products from Download Central and Akamai download manager requires JRE or ActiveX enabled. It is possible that the web browser is blocking the pop-up to install the Akamai download manager add-on.
 
ResolutionCheck the web browser and change the configuration to allow the pop-up and allow the add-on to be installed into the web browser. Where a web browser is configured to go through a proxy server check to see if the proxy server is not restricting the add-on from being installed or downloading the RSA product.



Typical changes and checks in Microsoft Internet Explorer;
  • Tools > Internet Options > Security > Trusted Sites > Sites
Untick the Require server verification (https:) for all sites in this zone.
In the Add this website to the zone: enter,

rsasecurity.subscribenet.com
*.flexnetoperations.com

Click Close > click OK

  • Tools > Internet Options > Connections tab > click LAN settings > uncheck Use a proxy server (where one is configured).
  • Tools > Compatibility View Settings
In the Add this website: enter,

akamai.com

flexnetoperations.com

Click Close

  • Tools > Manage Add-ons > Show: All Add-ons > check the Akamai Technologies Inc. DLM Control is installed and enabled.
If the DLM Control is disable, then right-click and select Enable

Click Close

An example where the add-on has been installed and enabled in Microsoft Internet Explorer:
User-added image


 

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