000033504 - Sorting issue in search results within RSA Archer 5.5.1

Document created by RSA Customer Support Employee on Jul 12, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033504
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.5.1
IssueWhen sorting via Navigation Menu Configuration it does not sort correctly if using a Values List field. The Values List field is always sorted depending on the Sort Order that the values are displayed in the field instead of what you set via the Navigation Menu Configuration.
Image 1. Menu Item Configuration:
User-added image
Image 2. Value List Sort Order:

User-added image
Image 3. Search Result with Value List sort order instead of Ascending value:
User-added image
CauseThis is a defect within the Archer Platform.
ResolutionThis issue is being investigated by the Engineering team in order to provide a permanent resolution in a future release.
WorkaroundThe workaround for this issue is to sort the values within the values list to be in the order that you want them to be sorted in.