000033508 - Value list selection is kept after value change when using a Data Driven Event Apply Conditional Layout in RSA Archer 5.5.1 and newer versions

Document created by RSA Customer Support Employee on Jul 12, 2016Last modified by RSA Customer Support on Jul 17, 2019
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Article Number000033508
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.5.1 and newer
IssueWhen you have multiple Value List fields with 'Other' value ('Require Users to enter supporting information when they select this value' checked) and toggle between them(through a pre-configured ACL action) Archer would force you to enter comments for all the 'Other' values that you have selected before hitting final save/apply.

User-added image
CauseThis is a defect within the Archer platform. It is being investigated by the Engineering team.
WorkaroundThis is Functioning as intended to restrict potential data loss. You need to manually remove the selected values so that they contain no selection. In which case when you select the final value and save there is no warning prompt.