000033480 - SID800-based Token fails with the Error - “Authentication failed because tokencode could not be read from connected token” in RSA Authentication Manager 8.1

Document created by RSA Customer Support Employee on Jul 13, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033480
Applies ToRSA Product Set: SecurID RSA
Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1
RSA Agent: 7.2.1
RSA SecurID SID800 Authenticator (USB token)
RSA Smart Card Middleware 3.6
RSA SecurID Software Token 5.0
IssueAuthentication using SID800 presents the following error message:
Authentication failed because tokencode could not be read from connected token
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CauseThe error message appears with a SID800-based authentication and indicates the possibility of missing "RSA SecurID Software Token 5.0 for Microsoft Windows" installation with automation.
 
ResolutionTo prevent a SID800-based authentication from presenting the above error message, ensure the following prerequisites are accomplished:
1] Ensure the RSA Agent 7.2 for Windows is installed. The software can be availed from the Official RSA Website (www.rsa.com)
NOTE: Ensure to install the LAC Agent in Custom Mode by enabling the "Connected Authenticator" feature, as shown below:
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2] Ensure the RSA Authentication Client 3.6 is installed. This software is available at the URL below:
https://knowledge.rsasecurity.com/scolcms/sets.aspx?_v=download&product=hardware_token
3] Ensure RSA SecurID Software Token 5.0 for Microsoft Windows is installed with automation. The software can be availed from the official RSA Website (www.rsa.com)
 
NotesFor a PIN-based authentication using SID800, perform the following steps:
[a] Insert the SID800 token on the Windows machine.
[b] Launch the RSA Control Center > SecurID Settings > Advanced Tools > Test Authentication
[c] Enter the following data:
User Name = <Appropriate User ID of the SID800 user>
SecurID PIN = <PIN associated with the corresponding SID800 token>
[d] Click "OK"
The authentication should succeed without the error message.
For a PIN-less authentication using SID800, perform the following steps:
[a] Insert the SID800 token on the Windows machine.
[b] Launch the RSA Control Center > SecurID Settings > Advanced Tools > Test Authentication
[c] Enter the following data:
User Name = <Appropriate User ID of the SID800 user>
SecurID PIN = <leave blank>
[d] Click "OK"
The authentication should succeed without the error message.

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