on Jul 13, 2016Article Content
| Article Number | 000033480 |
| Applies To | RSA Product Set: SecurID RSA Product/Service Type: Authentication Manager RSA Version/Condition: 8.1 RSA Agent: 7.2.1 RSA SecurID SID800 Authenticator (USB token) RSA Smart Card Middleware 3.6 RSA SecurID Software Token 5.0 |
| Issue | Authentication using SID800 presents the following error message: “Authentication failed because tokencode could not be read from connected token”  |
| Cause | The error message appears with a SID800-based authentication and indicates the possibility of missing "RSA SecurID Software Token 5.0 for Microsoft Windows" installation with automation. |
| Resolution | To prevent a SID800-based authentication from presenting the above error message, ensure the following prerequisites are accomplished: 1] Ensure the RSA Agent 7.2 for Windows is installed. The software can be availed from the Official RSA Website (www.rsa.com) NOTE: Ensure to install the LAC Agent in Custom Mode by enabling the "Connected Authenticator" feature, as shown below:  2] Ensure the RSA Authentication Client 3.6 is installed. This software is available at the URL below: https://knowledge.rsasecurity.com/scolcms/sets.aspx?_v=download&product=hardware_token 3] Ensure RSA SecurID Software Token 5.0 for Microsoft Windows is installed with automation. The software can be availed from the official RSA Website (www.rsa.com) |
| Notes | For a PIN-based authentication using SID800, perform the following steps: [a] Insert the SID800 token on the Windows machine. [b] Launch the RSA Control Center > SecurID Settings > Advanced Tools > Test Authentication [c] Enter the following data: User Name = <Appropriate User ID of the SID800 user> SecurID PIN = <PIN associated with the corresponding SID800 token> [d] Click "OK" The authentication should succeed without the error message. For a PIN-less authentication using SID800, perform the following steps: [a] Insert the SID800 token on the Windows machine. [b] Launch the RSA Control Center > SecurID Settings > Advanced Tools > Test Authentication [c] Enter the following data: User Name = <Appropriate User ID of the SID800 user> SecurID PIN = <leave blank> [d] Click "OK" The authentication should succeed without the error message. |