000033492 - Notifications not being sent from RSA Archer 6.1

Document created by RSA Customer Support Employee on Jul 13, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033492
Applies ToRSA Product Set: Archer
RSA Version/Condition: 6.1
 
IssueNotifications are not being sent from RSA Archer. The port is open and the configurations have been configured in the Archer Control Panel (ACP). The test connection option in the ACP also results in a failure. Within the jobframework log you receive the error message below.
 
<ApplicationData>
        <TraceData>
            <DataItem>
                <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
                    <TraceIdentifier>ArcherTech.Notifications</TraceIdentifier>
                    <Description>Throwing Exception</Description>
                    <AppDomain>ArcherTech.JobFramework.Job.exe</AppDomain>
                    <Exception>
                        <ExceptionType>System.Net.Mail.SmtpException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
                        <Message>Error in processing. The server response was: Second Grey bounce as no SPF record, if you are a real mail server you will resend automatically but not too soon</Message>
                        <Source>System</Source>
                        <StackTrace>   at System.Net.Mail.RecipientCommand.CheckResponse(SmtpStatusCode statusCode, String response)
   at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, Boolean allowUnicode, SmtpFailedRecipientException&amp; exception)
   at System.Net.Mail.SmtpClient.Send(MailMessage message)
   at ArcherTech.Notifications.Providers.Mail.DefaultSmtpProvider.Send(MailMessage mailMessage, Notification notification)
   at ArcherTech.Notifications.Workflow.SendMessages.SmtpMessageTransporter.TransportMessage(MailMessage message)
   at ArcherTech.Notifications.Workflow.SendMessages.SmtpMessageTransporter.SendMessage(NotificationBucket notificationBucket, Notification notification, MailMessage mailMessage)</StackTrace>
                    </Exception>
                </TraceRecord>
            </DataItem>
        </TraceData>
    </ApplicationData>
</E2ETraceEvent>

 
ResolutionThis issue is caused by the mail server having an issue and not responding properly. This issue is not caused by Archer and you will need to contact your mail server administrators to resolve this issue.

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