Sample Rollout Email for RSA SecurID Access Users

Document created by RSA Information Design and Development on Jul 14, 2016Last modified by RSA Information Design and Development on Jun 15, 2018
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This sample email contains important information your users need to know when you roll out RSA SecurID Access. If any information provided here does not apply to your company, do not include it in your email.

Subject: Rollout of RSA SecurID Access

Dear employee,

To simplify and secure your access to business applications, we are rolling out RSA SecurID Access. You will now access your business applications through the RSA SecurID Access Application Portal. If additional authentication is needed for an application, RSA SecurID Access will prompt you for it in the browser or in the RSA SecurID Authenticate app.

First, confirm that your browser and device meet the system requirements listed here (<your internal web page link>), and then follow the information below.


RSA SecurID Access Application Portal Sign-In Credentials

URL <Your Organization's Portal URL>
User ID Your user ID (username or e-mail address, depending on your configuration)
Password Your network password

When you open the application portal, RSA SecurID Access might request permission to collect your location for verification purposes. If you do not grant permission, you might be denied access to certain applications, or you might be asked to use a different authentication method. If you deny permission to share location, location is not collected at that time or for subsequent portal access attempts. If you decide to allow collection at a later time, you need to modify your browser settings. See your administrator for instructions on configuring your browser.

RSA SecurID Authenticate App

Perform these steps on your device. You can install the app on only one device.

  1. Download the RSA SecurID Authenticate app from the Apple App Store, Google Play, or Microsoft Store.
  2. Open the app, and follow the prompts to register your device.
    The app will prompt you for the following credentials:
    User ID Your user ID (e-mail address)
    Company ID <Your Organization's Company ID>
    Password Your network password

FIDO Token

Your company might ask you to authenticate with a FIDO Token to access some applications. Not all tokens are the same - some have a light you must tap during authentication, while others do not. You must use your FIDO Token with the Chrome 40 browser or later.

When you use your FIDO Token for the first time, perform these registration steps:

  1. Insert the FIDO Token into your computer's USB port. If the token was already inserted, you might have to remove and re-insert it.
  2. When prompted, enter your password.
  3. You can change the name of your token, or accept the default name.
    Registration is complete.
  4. When prompted, authenticate with the registered token to access the application.

Emergency Access

If you do not have the device you need to authenticate, select a different option in your browser or VPN client. You might be able to receive a text message to another phone using SMS Tokencode or a voice message using Voice Tokencode. If neither of these methods are available, contact your administrator for further instructions.

If you have any questions, please contact us at <your organization's e-mail address or phone number>.


IT Department



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