View Identity Router Status in the Cloud Administration Console

Document created by RSA Information Design and Development on Jul 14, 2016Last modified by RSA Information Design and Development on Sep 15, 2017
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You can view status and monitoring information for the identity routers in your deployment using the Cloud Administration Console.

Procedure 

  1. Sign into the Cloud Administration Console.
  2. Click Platform > Identity Routers.
    The console displays the following information for each identity router in your deployment:
    • Current status of the identity router

      The following table describes the identity router statuses.
      Status Description
      ACTIVE The identity router is connected to the Cloud Authentication Service and operating normally.
      INACTIVE The identity router is not connected to the Cloud Authentication Service.
      DEBUGThe identity router is connected to the Cloud Authentication Service and operating with debug-level logging turned on.
      DISTRESSED There is a problem with the identity router. Contact RSA Customer Support for troubleshooting assistance.
      OUT_OF_DATEThe identity router is not using the latest software version. Perform the steps in Update Identity Router Software for a Cluster to install the latest software.
    • Date and time of the last status check between the Cloud Authentication Service and the identity router
    • Date and time of the last authentication service check. If None displays, the identity router is DISTRESSED.
    • Status of RADIUS and SSO Agent services on the identity router

      The following table describes the service statuses.

      StatusDescription
      RUNNINGThe service is enabled and operating normally.
      STOPPEDThe service is enabled but is not operating normally. To troubleshoot, run a simple test to confirm that the service is stopped, view the identity router system log for errors, or restart the identity router to try to restart the service.
      DISABLEDThe service is not enabled.
    • Identity router software version number
    • Name of the cluster to which the identity router belongs

 

 

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