User Event Monitor Messages for the Cloud Authentication Service

Document created by RSA Information Design and Development Employee on Jul 14, 2016•Last modified by RSA Information Design and Development Employee on Oct 20, 2020
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User events trigger the following messages to appear in the User Event Monitor.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
Event Code Level Type Category Description
2 notice user Authentication Method now locked.
3noticeuserAuthenticationMethod unlocked - User successfully authenticated.
20 error user Authentication Method enrollment failed - Required parameter missing.
21 error user Authentication Method enrollment failed - User does not exist.
22 error user Authentication Method enrollment failed - User account disabled.
23 error user Authentication Method enrollment failed - Device not registered to user.
24 error user Authentication Method enrollment failed - Provider type not found.
30 error user Authentication Authentication failed - Required parameter missing.
31 error user Authentication Authentication failed - User does not exist.
32 error user Authentication Authentication failed - User account disabled.
33 error user Authentication Authentication failed - Application not found.
34 error user Authentication Authentication failed - Rule not found.
35 error user Authentication Authentication failed - Method locked.
36 error user Authentication Authentication failed - Device not registered or authentication method not enrolled.
51 error user Authentication Authentication failed - Device not registered.
52 error user Authentication Authentication failed - Cannot push notification to device.
53 error user Authentication Authentication failed - Internal verification interrupted.
101 notice user Authentication Authenticate Tokencode enrollment succeeded.
102 error user Authentication Authenticate Tokencode authentication enrollment failed.
103 notice user Authentication Authenticate Tokencode authentication succeeded.
104 error user Authentication Authenticate Tokencode authentication failed - Invalid tokencode.
105 error user Authentication Authenticate Tokencode authentication failed - Previously used tokencode detected.
106noticeuserAuthenticationIdentity router API tokencode request sent to the Cloud Authentication Service.
107noticeuserAuthenticationIdentity router API tokencode response received - Authentication succeeded.
108erroruserAuthenticationIdentity router API tokencode response received - Authentication failed.
109erroruserAuthenticationIdentity router API tokencode authentication failed - User not found in identity source.
110erroruserAuthenticationIdentity router API tokencode authentication failed - Username is associated with multiple user accounts.
111erroruserAuthenticationIdentity router API tokencode authentication failed - User account disabled in identity source.
112erroruserAuthenticationIdentity router API tokencode authentication failed - User email address not found in identity source.
113erroruserAuthenticationIdentity router API tokencode authentication failed - Identity source unreachable.
114erroruserAuthenticationIdentity router API tokencode authentication failed - Cloud Authentication Service unreachable.
115erroruserUser StatusIdentity router API user status check - User not found in identity source.
116erroruserUser StatusIdentity router API user status check - Username is associated with multiple user accounts.
117erroruserUser StatusIdentity router API user status check - Identity source unreachable.
201 notice user Authentication LDAP password authentication succeeded.
202 error user Authentication LDAP password authentication failed - Unknown cause.
203 error user Authentication LDAP password authentication failed - Request timed out or identity router is not connected.
204 error user Authentication LDAP password authentication provider enrollment failed - Missing email or password.
205 error user Authentication LDAP password authentication provider enrollment failed - Unknown cause.
206 error user Authentication LDAP password authentication failed - Provider configuration in the Cloud Authentication Service is incorrect for this user.
207 error user Authentication LDAP password authentication failed - Provider configuration in the Cloud Authentication Service is incorrect for this user.
208 error user Authentication LDAP password authentication failed - Missing email or password.
211 error user Authentication LDAP password authentication failed - LDAP server host unreachable. Invalid port or server is not running.
212 error user Authentication LDAP password authentication failed - LDAP server host unresolvable.
213 error user Authentication LDAP password authentication failed - Cannot establish a trusted SSL/TLS connection with the LDAP directory server. Check for invalid certificate.
215 error user Authentication LDAP password authentication failed - Sign-in failure: unknown username or invalid password.
216 error user Authentication LDAP password authentication failed - LDAP account restriction, for example sign-in time or policy restriction is enforced.
217 error user Authentication LDAP password authentication failed - Time restriction prevents sign-in for this LDAP account.
218 error user Authentication LDAP password authentication failed - LDAP account not permitted to authenticate through this identity router.
219 error user Authentication LDAP password authentication failed - LDAP password expired.
220 error user Authentication LDAP password authentication failed - LDAP account disabled.
221 error user Authentication LDAP password authentication failed - LDAP account configuration prevents sign-in.
222 error user Authentication LDAP password authentication failed - LDAP account expired.
223 error user Authentication LDAP password authentication failed - LDAP password must be changed using your company's internal procedures.
224 error user Authentication LDAP password authentication failed - LDAP account locked out.

225

error

user

Authentication

LDAP password authentication failed - LDAP password locked for specified lockout duration.

300noticeuserAuthenticationFIDO enrollment succeeded.
301erroruserAuthenticationFIDO enrollment failed - User reached maximum authenticator limit.
302erroruserAuthenticationFIDO enrollment failed - FIDO protocol error.
303erroruserAuthenticationFIDO enrollment failed - RSA SecurID Access service error.
304erroruserAuthenticationFIDO enrollment failed - Unknown error.
310noticeuserAuthenticationFIDO authenticator deleted.
315noticeuserAuthenticationFIDO authenticator updated.
316erroruserAuthenticationFIDO authenticator name update failed – Authenticator name cannot be blank.
317erroruserAuthenticationFIDO authenticator name update failed – Authenticator name exceeds 255 characters.
318erroruserAuthenticationFIDO authenticator name update failed – Authenticator name is already in use.
340noticeuserAuthenticationFIDO authentication succeeded.
341erroruserAuthenticationFIDO authentication failed - FIDO protocol error.
342erroruserAuthenticationFIDO authentication failed - RSA SecurID Access service error.
343erroruserAuthenticationFIDO authentication failed - Unknown error.
400noticeuserAuthenticationUser re-enabled in Cloud Authentication Service.
401noticeuserAuthenticationUser disabled in directory server now disabled in Cloud Authentication Service.
402noticeuserAuthenticationUser not found in directory server now disabled in Cloud Authentication Service.
403erroruserAuthenticationJust-in-time synchronization failed to synchronize user with the Cloud Authentication Service - Invalid email.
404erroruserAuthenticationJust-in-time synchronization failed to synchronize user with the Cloud Authentication Service - Duplicate email.
405erroruserAuthenticationJust-in-time synchronization failed to synchronize user with the Cloud Authentication Service - Disabled in directory server.
406erroruserAuthenticationJust-in-time synchronization failed to synchronize user with the Cloud Authentication Service - Missing unique identifiers in directory server.
407erroruserAuthenticationJust-in-time synchronization failed to synchronize user with the Cloud Authentication Service - Unknown reason.
408erroruserAuthenticationJust-in-time synchronization failed to synchronize user with the Cloud Authentication Service - Missing email.
409erroruserAuthentication

Just-in-time synchronization failed to synchronize user with the Cloud Authentication Service - Unable to contact identity router.

410erroruserAuthenticationJust-in-time synchronization failed to synchronize user with the Cloud Authentication Service - Unable to contact directory server.
411erroruserAuthenticationJust-in-time synchronization failed to synchronize user with the Cloud Authentication Service - User not found.
601 notice user Authentication RSA SecurID user authentication succeeded.
602 notice user Authentication RSA SecurID user authentication succeeded - New PIN accepted.
603 notice user Authentication RSA SecurID user authentication - Requires new PIN.
604 notice user Authentication RSA SecurID user authentication - Requires next tokencode.
605 error user Authentication RSA SecurID user authentication failed - Invalid passcode.
606 error user Authentication RSA SecurID user authentication failed - Invalid next tokencode.
607 error user Authentication RSA SecurID user authentication failed - Invalid PIN.
608 error user Authentication RSA SecurID user authentication failed - RSA SecurID service is not available.
609 error user Authentication

RSA SecurID user authentication failed - Unknown cause.

611erroruserAuthenticationRSA SecurID user authentication failed - Request timed out.
701 notice user Authentication Approve authentication succeeded.
702 error user Authentication Approve authentication failed - User response timed out.
703 error user Authentication Approve authentication failed - User denied approval.
704 error user Authentication Approve enrollment failed.
707 notice user Authentication Approve enrollment succeeded.

709

error

user

Authentication

Approve authentication failed - All in-progress authentication requests canceled.

801 notice user Authentication

Device Biometrics authentication succeeded.

802 error user Authentication

Device Biometrics authentication failed - User response timed out.

803 error user Authentication

Device Biometrics authentication failed.

804 error user Authentication

RSA SecurID Access enrollment for Device Biometrics failed.

805 error user Authentication

Device Biometrics authentication failed - Unexpected error.

806 notice user Authentication

RSA SecurID Access enrollment for Device Biometrics succeeded.

807 notice user Authentication

RSA SecurID Access unenrollment for Device Biometrics succeeded - Device unenrolled.

901 notice user Authentication Portal sign-in succeeded.
902 error user Authentication Portal sign-in failed - Authentication failed.
903 error user Authentication Portal sign-in failed - Credentials are associated with multiple user accounts.
904 error user Authentication Portal sign-in failed - Internal server error.
905 error user Authentication Portal sign-in failed - Concurrent session limit reached.
906 error user Authentication Portal sign-in failed - Password reset required.
907 notice user Authentication Portal sign-out succeeded.
908 notice user Authentication Protected application authentication attempt made.
909 notice user Authentication Protected application authentication succeeded.
910 error user Authentication Protected application authentication failed.
911 notice user Authentication Additional authentication initiated.
912 notice user Authentication Additional authentication succeeded.
913 error user Authentication Additional authentication failed.
931noticeuserAuthenticationAdditional authentication is not needed because the user already authenticated at the same assurance level or higher.
932 error user Authentication Additional authentication failed - User account disabled.
933erroruserAuthenticationPassword authentication succeeded - Client does not support required additional authentication methods - Access denied.
934noticeuserAuthenticationPassword authentication succeeded.
935erroruserAuthenticationUnsuccessful password authentication – Access denied.
936erroruserAuthenticationUnsuccessful password authentication - Credentials are associated with multiple user accounts.
937erroruserAuthenticationUnsuccessful password authentication - Internal server error.
938erroruserAuthenticationUnsuccessful password authentication - Concurrent session limit reached.
939noticeuserAuthorizationPassword authentication succeeded - Policy does not require additional authentication - Access granted.
940erroruserAuthorizationPassword authentication succeeded - User prohibited by policy settings - Access denied.
941erroruserAuthorizationPassword authentication succeeded - Access prohibited by conditional policy settings - Access denied.
942noticeuserAuthenticationPortal sign-out - User automatically signed out because of session timeout.
943noticeuserAuthenticationPortal sign-out -- User session removed. This might occur if the user has too many sessions.
944noticeuserAuthenticationPortal sign-out - No user session. For example, the session timed out and was removed.
3000 notice user Device Management Registration succeeded.
3001 error user Device Management Registration failed.
3002 error user Device Management Registration unsuccessful. Maximum limit (1) for devices reached.
3003noticeuserAuthenticationDevice authentication successful.
3004erroruserAuthenticationDevice authentication unsuccessful.
3005noticeuserDevice Management

User deleted device in RSA SecurID Authenticate app.

3006erroruserDevice ManagementDevice deletion failed.
3007noticeuserDevice ManagementDevice update succeeded.
3008erroruserDevice ManagementDevice update failed.
3009erroruserDevice ManagementRegistration unsuccessful. Blocked by Device Registration Using Password policy.
3010noticeuserDevice ManagementRSA SecurID Authenticate registration started with notifications disabled.
3012noticeuserDevice ManagementRegistration code validation succeeded.
3013erroruserDevice ManagementRSA MFA Agent for Microsoft Windows configuration not approved.
3014noticeuserDevice ManagementRSA MFA Agent for Microsoft Windows successful configuration.
3015erroruserDevice ManagementRSA MFA Agent for Microsoft Windows unsuccessful configuration.
3016noticeuserAuthenticationOffline Emergency Tokencode download successful.
3017erroruserAuthenticationOffline Emergency Tokencode download unsuccessful.
3019noticeuserDevice ManagementEmail sent to user for registration with RSA SecurID Authenticate app.
3020noticeuserDevice ManagementEmail sent to user for RSA SecurID Authenticate device deletion.
5104erroruserAuthenticationCloud Administration Console logon failed - User account inactive.
5107 notice user Authentication RSA SecurID Access admin password changed.
20301noticeuserAuthenticationMultifactor authentication initiated.
20302noticeuserAuthenticationMultifactor authentication succeeded.
20303erroruserAuthenticationMultifactor authentication was unsuccessful.
20400noticeuserAuthenticationSAML IdP - Authentication request received.
20401noticeuserAuthenticationSAML IdP - Assertion sent for successful user authentication.
20402erroruserAuthenticationSAML IdP - Response sent for unsuccessful user authentication.
20403erroruserAuthentication

SAML IdP - Error response sent.

If Authentication Details includes "Message was rejected due to issue instant expiration" or "Message was rejected because was issued in the future," then there might be a time-synchronization issue between the service provider and the Cloud Authentication Service. If you see this message during an additional authentication flow for an SSO Agent application, check the time on the identity router.

20601erroruserAuthenticationRADIUS - LDAP authentication succeeded - Policy contains no RADIUS-compatible methods for additional authentication - Access denied.
20602erroruserAuthenticationRADIUS - LDAP authentication succeeded - No user device registered for required additional authentication methods - Access denied.
20603erroruserAuthenticationRADIUS - Invalid format for additional authentication request - Access denied.
20604erroruserAuthenticationRADIUS - Invalid checklist attributes - Access denied.
20605erroruserAuthenticationRADIUS - Cloud Authentication Service unreachable - Access denied.
20606erroruserAuthenticationRADIUS – Approve authentication failed – Method timeout.
20608erroruserAuthentication

RADIUS - Device Biometrics authentication failed - Method timeout.

20609erroruserAuthenticationRADIUS - Authentication failed - Internal error.
20610erroruserAuthenticationRADIUS – Approve authentication failed – Not completed before automatic push notification timeout.
20611erroruserAuthenticationRADIUS – Device Biometrics failed - Not completed before automatic push notification timeout.
20612noticeuserAuthenticationUser initiated additional authentication, primary authentication managed by RADIUS client.
20613noticeuserAuthenticationRADIUS – User selected last used method or default assurance level method for additional authentication.
20614noticeuserAuthenticationRADIUS – User selected SecurID Token or Authenticate Tokencode for additional authentication.
20615noticeuserAuthenticationRADIUS – Authentication failed.
20701erroruserAuthenticationAccess denied – User not a member of any identity source in access policy.
20702erroruserAuthenticationAccess denied – User does not match any rule sets or matches a deny rule set in access policy.
20703erroruserAuthenticationAccess denied – Policy authentication conditions deny access.
20704noticeuserAuthenticationAccess allowed – Policy authentication conditions allow access without any additional authentication.
20801erroruserAuthenticationSMS Tokencode message transmission attempted.
20802erroruserAuthenticationSMS Tokencode message transmission attempt failed - Invalid phone number.
20803erroruserAuthenticationSMS Tokencode message transmission attempt failed.
20804erroruserAuthenticationAuthentication failed - SMS Tokencode regenerated.
20805erroruserAuthenticationSMS Tokencode delivery failed.
20851noticeuserAuthenticationVoice Tokencode call succeeded.
20852erroruserAuthenticationVoice Tokencode call attempt failed - Invalid phone number.
20853erroruserAuthenticationVoice Tokencode call attempt failed.
20854erroruserAuthenticationAuthentication failed - Voice Tokencode regenerated.
20855erroruserAuthenticationVoice Tokencode delivery failed.

20900

notice

user

Authentication

OIDC - Authentication request received.

20901

notice

user

Authentication

OIDC - ID Token sent for successful user authentication.

20902

error

user

Authentication

OIDC - Response sent for unsuccessful user authentication.

20903

error

user

Authentication

OIDC - Error response sent.

21901noticeuserAuthenticationSMS Tokencode verification succeeded.
21902erroruserAuthenticationSMS Tokencode verification failed.
21903erroruserAuthenticationSMS Tokencode authentication method locked – User exceeded maximum tokencodes allowed.
21953erroruserAuthenticationVoice Tokencode authentication method locked - User exceeded maximum tokencodes allowed.
23000erroruserAuthenticationApprove with device unlock enabled - No push notification sent for Approve. RSA SecurID Authenticate app version not supported.
24001noticeuserAuthenticationMy Page sign-in succeeded.
24002noticeuserAuthenticationMy Page sign-out succeeded.
24003noticeuserAuthenticationMy Page session expired.
24004noticeuserAuthenticationUser deleted device in My Page.
24005noticeuserAuthenticationUser deleted FIDO authenticator in My Page.
25001noticeuserAuthenticationEvaluated identity confidence. See Condition Attributes for Access Policies - Reporting a User's Identity Confidence Score for details.
25002noticeuserAuthenticationFailed to evaluate identity confidence.
25003noticeuserAuthenticationIdentity confidence collection disabled. Evaluation skipped, returning low identity confidence.
26000noticeuserAuthenticationEmergency Tokencode verification succeeded.
26001erroruserAuthenticationEmergency Tokencode verification failed.
26002erroruserAuthenticationEmergency Tokencode not configured.
26003erroruserAuthenticationEmergency Tokencode is expired.
26004erroruserAuthenticationEmergency Tokencode locked - User previously exceeded maximum attempts.
26005erroruserAuthenticationEmergency Tokencode now locked.

 

 

 

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      Last modified on Oct 20, 2020 9:24 AM
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