Support and Service for RSA SecurID Access

Document created by RSA Information Design and Development on Jul 14, 2016Last modified by RSA Information Design and Development on Sep 15, 2017
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You can access community and support information on RSA Link at https://community.rsa.com. RSA Link contains a knowledgebase that answers common questions and provides solutions to known problems, product documentation, community discussions, and case management.

Support for RSA Authentication Manager

Before you call Customer Support for help with the RSA Authentication Manager appliance, have the following information available:

  • Access to the RSA Authentication Manager appliance.
  • Your license serial number. To find this number, do one of the following:
    • Look at the order confirmation e-mail that you received when your ordered the product. This e-mail contains the license serial number.
    • Log on to the Security Console, and click License Status. Click View Installed License.
  • The appliance software version. This information is located in the top, right corner of the Quick Setup, or you can log on to the Security Console and click Software Version Information.

Support for the Cloud Authentication Service and Identity Routers

If your company has deployed identity routers and uses the Cloud Authentication Service, RSA provides you with a unique identifier, called the Customer Support ID, which is required when you register with RSA Customer Support. To see your Customer Support ID, sign in to the Cloud Administration Console and click My Account > Company Settings.

 

 

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