Tasks | Engage Partner Engineering/GS-Labs by creating a case in Jira in Via Access Connectors (VIAAC)
- The submitter should try to review and reproduce the bug
- The defect notes must contain required information
- Issue Type should be filed as Jira type "defect"
- RFEs should be filed as type "Enhancement Request"
- In order to identify a bug as a customer reported issue please fill in the following fields
- Customer Name (Please enter the customer’s name)
- If the bug is new and not an existing bug update the “Discovered by function” field to have the value “CS – Customer reported”
- If the bug requires immediate attention (hotfix required, etc) by the customer select the Hot Site checkbox (Select – Yes), set Priority to 0
- If the issue is a Hot Site fill is the latest status in the “Hot site Status” field so everyone can easily see what the latest status is for the Hot site
- Set Labels to HFED or SAML depending on connector type.
- Fill in Summary field
- Fill in the description of the issue. Make sure to include salesforce case number.
- Fill in Connector Application Name.
- Assignee in JIRA case should be set to Scott Atchue.
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