|Applies To||RSA Product Set: Adaptive Authentication for eCommerce|
RSA Product/Service Type: Back Office, Customer Service Administration
|Issue||New RSA Adaptive Authentication for eCommerce Back Office users are created in the Customer Service Administration application.|
If you are not an Issuer Super Administrator, but your back office user role entitles you to create new users, in the Customer Service Administration application there is a button labeled Add Representative which allows you to create new users within certain group and role limits.
If you are a Back Office user with the Issuer Super Administrator role:
|Tasks||To create a new user with the Issuer Super Administrator role you must contact RSA Customer Support to create the user.|
Creating a new user with another role
A back office user with the role Issuer Super Administrator, can create a new user by following these steps in the Customer Service Administration application:
|Resolution||The Add Group Administrator button allows an Issuer Super Administrator to create new Back Office users with any role except Issuer Super Administrator.|
A new Issuer Super Administrator can be created by making a request to RSA Customer Support.
|Notes||For more information refer the RSA Adaptive Authentication for eCommerce Back Office Applications User's Guide, chapter "Customer Service Administration Application", section "Managing Back Office Users", subsection "Add a Back Office User".|
You may also refer to the article entitled Detailed Instructions on creating a Back Office Application administrator.