|Applies To||RSA Product Set: Adaptive Authentication for eCommerce/3DSecure|
RSA Version/Condition: 18.2
|Issue||New RSA AAeC back office users are created in the Customer Service Administration application.|
If you are not an Issuer Super Administrator, but your back office user role entitles you to create new users, in Customer Service Administration there is a button Add Representative which allows you to create new users within certain group and role limits.
If you are a back office user with the Issuer Super Administrator role:
To create a new user with the Issuer Super Administrator role
|Resolution||The Add Group Administrator button allows an Issuer Super Administrator to create new back office users with any role except Issuer Super Administrator.|
A new Issuer Super Administrator can be created by making a request to RSA Support.
|Notes||For more information refer the RSA Adaptive Authentication for eCommerce Back Office Applications User's Guide, chapter "Customer Service Administration Application", section "Managing Back Office Users", subsection "Add a Back Office User".|
See also Knowledge Base article AAeC/3DSecure - Detailed Instructions on creating a Back Office Application administrator.