000033396 - How an Issuer Super Administrator can add a new back office user to RSA Adaptive Authentication for eCommerce 18.2

Document created by RSA Customer Support Employee on Jul 19, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033396
Applies ToRSA Product Set: Adaptive Authentication for eCommerce/3DSecure
RSA Version/Condition: 18.2
IssueNew RSA AAeC back office users are created in the Customer Service Administration application.
If you are not an Issuer Super Administrator, but your back office user role entitles you to create new users, in Customer Service Administration there is a button Add Representative which allows you to create new users within certain group and role limits.
If you are a back office user with the Issuer Super Administrator role:
  • In Customer Service Administration, you are entitled to create new users of any role except Issuer Super Administrator.
  • However, on the Customer Service Representatives List page only an Add Group Administrator button is displayed. How can users of other roles be added?

To create a new user with the Issuer Super Administrator role
Contact RSA Support to create the user.

To create a new user with another role

A back office user with the role Issuer Super Administrator, can create a new user by following these steps in the Customer Service Administration application:
  1. From the Customer Service Representatives List page, click the Add Group Administrator button
  2. Select the radio button to create a new user, then click the Next button
  3. When adding the new user, select the role that is required from the Role drop down list.  Group Administrator and all other available roles are displayed and may be selected as required
ResolutionThe Add Group Administrator button allows an Issuer Super Administrator to create new back office users with any role except Issuer Super Administrator.
A new Issuer Super Administrator can be created by making a request to RSA Support.
NotesFor more information refer the RSA Adaptive Authentication for eCommerce Back Office Applications User's Guide, chapter "Customer Service Administration Application", section "Managing Back Office Users", subsection "Add a Back Office User".
See also Knowledge Base article AAeC/3DSecure - Detailed Instructions on creating a Back Office Application administrator.