000033048 - Statistical Report reverts from Chart and Data to Data Only after installing Package in RSA Archer 5.5.2

Document created by RSA Customer Support Employee on Jul 20, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033048
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 5.5.2
IssueAfter installing a Package, a Statistical Report that was previously configured to display as a Chart and Data is reverted to showing Data Only. The Report Filter includes a condition where a Record Permission field equals the Current User. The Report can only be saved in Chart Only format by someone who sees data in the report. Since the user creating the Package doesn't have records that meet the Filter, the Package brings over the Report in Data Only format. 
In the past when this situation has happened, users:
  • Were not able to identify the root cause,
  • Saw it as an unknown intermittent problem (possibly a bug with the package process),
  • Opted to address the problem post-install.
ResolutionLogin to Source environment as someone who is a Report Administrator and who can see data in the Report.
As the Report Administrator, save the Report in Chart and Data format and as a Global Report.