000033571 - Users with same name are mapped to User with lowest User ID During Data Import into Record Permissions field in RSA Archer

Document created by RSA Customer Support Employee on Jul 21, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033571
Applies ToRSA Product Set: Archer eGRC
RSA Version/Condition: 5.5.4.2 and 6.1 build 1159
Platform: Windows Server 2008R2/2012
IssueWhen importing data into a Record Permission field for users with matching First and Last Names, the middle initial is ignored and the first user created (the user with the lowest id in the system) is chosen to populate the field.
Resolution
  1. The workaround is to temporarily rename each user (with the same name) to something different. Make sure the LDAP Synch does not run during the Data Import.
  2. After the Data Import is successful, run the LDAP Synch or rename the users back to original name.

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