Incident Management: Close an Incident

Document created by RSA Information Design and Development Employee on Jul 20, 2016
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When you have arrived at a solution after investigating an incident and remediated it, you close the incident.


To close an incident:

  1. In the Security Analytics menu, select Incidents > Queue.
    The My Incidents view is displayed.
  2. In the My Incidents view, select an incident.
  3. Click close_incident.png
    The Incident is closed and the status of the incident is displayed as Closed in the Incidents view.

Note: Alternatively, you can close the incident by selecting Close Incident under the Actions column for the incident or by selecting Close Incident in the Incident Details view of an incident.

You are here: Incident Management Process Flow > Investigate an Incident > Close an Incident