Article Content
Article Number | 000033558 |
Applies To | RSA Product Set: Archer RSA Product/Service Type: Archer Platform: Windows |
Issue | When trying to add a new user manually in Archer, the following error occurs: An unexpected error has occurred |
Cause | Following is a sample of the unexpected error from the w3wp log file: <Description>Padding is invalid and cannot be removed.</Description> <Exception> <ExceptionType>System.Security.Cryptography.CryptographicException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType> <Message>Padding is invalid and cannot be removed.</Message> <Source>System.Core</Source> <StackTrace> at System.Security.Cryptography.CapiSymmetricAlgorithm.DepadBlock(Byte[] block, Int32 offset, Int32 count) at System.Security.Cryptography.CapiSymmetricAlgorithm.TransformFinalBlock(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount) at System.Security.Cryptography.CryptoStream.FlushFinalBlock() at System.Security.Cryptography.CryptoStream.Dispose(Boolean disposing) at System.IO.Stream.Close() at ArcherTech.Common.Cryptography.EncryptionProvider.Decrypt(String cipherText, String passPhrase, String saltValue, String hashAlgorithm, Int32 passwordIterations, String initVector, Int32 keySize) at ArcherTech.Common.Cryptography.EncryptionProvider.Decrypt(String input, String passphrase) at ArcherTech.Kernel.Brokers.LicensingBroker.GetContract() at ArcherTech.Kernel.Managers.LicenseManager.GetContract(SessionContext sessionContext) </StackTrace> </Exception> |
Resolution | To resolve the error, reapply the license key in the Archer Control Panel:
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